Business Writing
Learn and practice “success producing” business writing skills, including written presentation of ideas and business communications in meaningful, effective ways. This 16-hour course focuses on writing with accuracy, clarity, completeness and organization of information in composing business e-mail, memos, letters and reports. Format, style, tone, and precision of language are discussed and applied in writing assignments and class activities. A brief grammar review as related to class writing activities is included. Course can be customized to include types of documents specific to a company or industry. 16 hours
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Business Grammer Essentials
During this 12-hour workshop a participant will study and practice using essential grammar skills for writing business communications. Basic Grammar rules are covered. Work and job related writing assignments crystallize skills studied/learned. Topics include sentence formation and structure, verbs, subjects, sentence fragments, parallelism, subject-verb agreement, pronoun agreement, punctuation and spelling.
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Courageous Conversations
Learn strategies to help identify and manage potential barriers to organizational success. Course also covers how to effectively initiate and discuss difficult topics and learn to say "No" when appropriate. 1 day
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Customer Service
This course covers customer service concepts and skills needed for success in business, including a self-evaluation for skill building; how to create a climate of service excellence; how to develop listening, verbal and non-spoken communication skills; how to encourage loyalty; how to deal with difficult customers; how to recover and retain customers; and how multicultural factors impact service delivery. Role-play exercises simulate customer service scenarios. Case studies and questions are based on real business situations. 1– 3 days
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Effective Business Communication Skills
Building upon the basic Communication Model, the ability to connect more effectively and complete the communication cycle will be enhanced by learning the four basic communication styles. Each style is defined so that it may be clearly recognized. The rapport builders and “hot buttons” that detract from rapport will be identified, and role-play will provide real life application of the process. 1 day
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Diversity: Building Bridges-Appreciating Differences
Course addresses the key areas of diversity; knowledge, understanding, acceptance, and behavior. Discover what you actually know about differences by looking at stereotypes, as well as at the source of that knowledge or information. Decipher your level of awareness and explore your willingness to put yourself in a position to feel what others may feel. Examine your patience and regard for respecting different beliefs and behaviors, and assess how you and co-workers act out attitudes toward others, your flexibility and openness in dealing with others, and your self-awareness of patterns of interaction. ½ day
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Professional Presentation Skills
This highly interactive 2-day training course is designed to assist business professionals in the art of presenting, an important experience that directly affects processional advancement and earning potential. Participants learn how to effectively prepare and develop a presentation, from defining goals to developing a strong close; the correct use of body language; how to win the audience in the first three minutes; when visuals add impact; plus how to communicate with poise, power an assurance. 2 days
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Projecting a Positive Professional Image
Learn what defines a professional image in the participant’s work environment and when traveling, nationally and internationally. Wardrobe styles, how clothing worn affects one-self and others, how one’s image influences performance and the way others respond, nonverbal communication, grooming, and business etiquette are discussed. 1 day
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Technical Writing
In this 16-hour course, learn the documentation process: planning, writing, editing, indexing, and production. Through individual and group exercises, participants will learn the skills needed as a technical writer and how to handle the pressures of deadlines and ever-changing product specifications. Designed for those whose job responsibilities and functional tasks include the planning, preparation, and delivery of technical documents, as well as individuals who are interested in technical writing as a profession. 2 days
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Telephone Etiquette
This module addresses the basic guidelines for dealing with people politely and efficiently over the telephone. It focuses on verbal and non-verbal communication and explores the impact of attitude and voice communication in the absence of body language. Each participant will have the opportunity to gain awareness of his or her own voice strengths and weaknesses. 4-8 hours
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The Art of Influence Building
Learn to understand influence building and to determine your most natural influence style: persuading, asserting, bridging and attracting. You will put the 5 steps to influence to work, set objectives, construct an action plan, determine how you will measure success and set a deadline for yourself to become an artist in using the art of influence building. 1 day
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American Culture for Non-Americans
Learn a model for identifying and understanding cultural differences. Practice skills for working effectively in the USA; understand American business and social customs; identify points of miscommunication or conflict with Americans and learn to minimize them; gain understanding of cultural values and how they impact cross-cultural work; strengthen your long term professional development. 1 day
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Business Spanish
Designed for non-Spanish-speaking U.S. business people who need functional, conversational Spanish skills to conduct business. Course can be tailored to a variety of businesses and topics. 8-16 hours per course
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Cross Cultural Communications
Presents a model for identifying and understanding cultural differences. Participants will use this model to understand and decipher cultural differences, thereby increasing effectiveness in teamwork, communication, leadership and management between members from different cultures. Practical applications and strategies for minimizing cultural difficulties in the workplace are emphasized. 1 day
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Intro to Medical Spanish for Medical Workers
Learn basic Spanish medical terminology and communication skills to better interact with Spanish-speaking patients. This course is designed for medical workers with no prior experience in Spanish. 16 hours.
Japanese Culture for Non-Japanese
Presents a model for identifying and understanding cultural differences between Japanese and other employees in the American workplace. Participants will use this model to understand and decipher cultural differences, thereby increasing effectiveness in teamwork, communication, leadership and management between members from different cultures. Practical applications and strategies for minimizing cultural difficulties in the workplace are emphasized. 1 day
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Japanese Culture for Non-Japanese
Presents a model for identifying and understanding cultural differences between Japanese and other employees in the American workplace. Participants will use this model to understand and decipher cultural differences, thereby increasing effectiveness in teamwork, communication, leadership and management between members from different cultures. Practical applications and strategies for minimizing cultural difficulties in the workplace are emphasized. 1 day
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Japanese Language
An introduction to the phonology, vocabulary, and grammar structures of Japanese, with discussion of the four writing systems for the purpose of familiarizing participants with the basic framework of the language. Additionally, cultural and conversational rituals and what is considered polite behavior will be taught. The objective of this introductory course is to give the student the parameters of the language and the social templates that seem necessary for working in harmony with Japanese co-workers, and for functioning in Japanese society. 2 day
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Living and Working in Another Culture
Designed for people preparing for international assignments in other countries, HR professionals who manage expatriate assignments, and executive management staff with expatriate reports. Emphasis is on helping workers going on an international assignment learn the adaptation process and the impact of culture shock on self and family. Discusses working effectively in the host country, social customs, communication issues, the effect of personal values on international work, and the possible impact on one’s career, of working internationally. 1-2 days
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Multicultural Teambuilding: Managing A Diverse Workforce
Are you part of a multinational organization with multinational employees? Increase your effectiveness in communication, leadership, management and teamwork and build strategies for a more efficient organization. This course is designed for businesspeople of any level who communicate or work in multicultural groups, non U.S.-born people who wish to understand the U.S. perspective or to work effectively with people from other nations, leaders and managers who supervise people from other nations, and anyone who wants a more in-depth understanding of cross-cultural issues and strategies for working well with other nationalities. 1 – 2 days
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Occupational Spanish
Learn to read, write, and speak Spanish to communicate better with co-workers, supervisors, and others in the workplace. 5 levels of Spanish offered. 24-30 hours per course
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Workforce English for Speakers of Other Languages
This course is designed to develop and improve English language skills in pronunciation and speaking skills, vocabulary, reading, grammar, and writing for improved communication and work performance on the job. Classes can be customized to fit specific industries. (6 levels are offered). 16 – 30 hours per course
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