Business Ethics
Learn the ethical principles and concepts involved in handling business issues. Current ethical problems in specific business management situations are covered and case studies are utilized. 12 hours
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Coaching for Bottom-Line Results
Building on coaching fundamentals, you will learn to establish trust within your organization, shift perspectives, and experiment with new action possibilities. You will learn active listening, powerful questioning skills that evoke discovery, insight, commitment or action. You will learn to create awareness and design ways to take new actions that will most effectively lead to results. Materials included. This course may count for International Coach Federation credentials. 1 day
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Coaching Fundamentals for Managers
In this highly interactive course, you will learn the difference between coaching, consulting, and other support corporate initiatives. You will learn to facilitate learning in your organization by creating awareness, designing actions, planning and goal setting, while managing progress and accountability. This course may count for International Coach Federation credentials. 1 day
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Creating a New Competitive Edge
What are you doing to create your competitive edge and ensure your future? In this workshop, learn how to recruit, retain and develop leadership for your company’s future. Bette Price, international author of True Leaders and recognized leadership authority, addresses the critical attributes required for tomorrow’s leaders and presents a unique, leading edge process for the blending of generational knowledge – a key factor in maintaining competitive edge. 4-8 hours
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Developing A New Generation of Leaders
This two-session program deals with the unique challenges of working with a new generational workforce and shares an expert’s research on how to ensure leadership succession by assessing, identifying, managing and developing this new generation of leaders. 4-8 hours
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Essential Management Skills
This training introduces new supervisors and managers to the skills needed to succeed in their position of leadership. Topics include communication styles and communication skills, essentials of leadership; employee motivation; conflict resolution; handling difficult employees; hiring and performance reviews. 2 days
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Essentials for the Human Resource Professional
If you want to more effectively handle regular HR issues with confidence, this workshop is for you. This one day session covers critical aspects of H R: Do’s and Don’ts of Employee Documentation; Creating an Excellent Hiring Process; Costs and Impact of Turnover and What You Can Do With It; Invigorating Your New Hire Orientation – A Key to Employee Retention; and The Termination Process – Successfully Letting Go. 7 hours
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Finance For Non-Finance Professionals
Designed to provide non-financial managers, supervisors, and other personnel with fundamental knowledge of accounting and financial concepts. Course presents an introduction to basic financial & accounting principles and terms, understanding financial statements, and budgeting in a concentrated 1-day format. Cash flow, forecasting and planning, balance sheets, income statements, profit and loss statements, the budgeting process, and cost-benefit analysis are examined. 1 day
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From Simmer to Synergy
Are there ingredients missing that don't allow your team to rise to its full potential? Try this bite-sized version of an innovative approach to teambuilding! In a culinary environment, it brings together core team concepts that will assist you in defining roles and responsibilities, establishing or improving channels of communication, and invigorating team members. Come prepared to create and enjoy a special appetizer or dessert and learn how to take your team "From Simmer to Synergy”. No cooking experience required! 8 hours
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High Impact Decision Making
Sound decision-making requires collaborating with others to obtain information, resources, input, ideas and support. In this course you will experience 5 methods of decision-making, practice using a variety of discussion tools essential to making effective decisions, understand and apply the core action steps required to make timely, high quality decisions, discover how to select the most appropriate decision and match that to the needs of the situation through use of the Solution Criteria Assessment tool
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How to Define, Appraise and Guide Performance
The essence of performance is in the planning for both job results and employee behavior and skills. This course is designed to help managers and supervisors achieve greater understanding of the critical results needed in times of turbulence and staff shortages, as well as the need for counseling and coaching in job behaviors and skills. The course focuses on understanding and resolving both employee performance and personality issues. Topics include three foundation stones of performance management; Four basic personality styles and how to manage and motivate each; how the "Circuit-Breaker Technique" can be used to focus in upon critical job deliverables; how to schedule and conduct an effective performance review; and follow-up tools for performance appraisal success. 2 days
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How to Manage Americans
This is a condensed one-day intercultural seminar designed for people of other nationalities who live and work in the USA. It presents an in-depth examination of cross-cultural issues and strategies for understanding and effectively working with Americans. 1 day or 2 days
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Improving Managerial Effectiveness with Technical Employees
Fundamental people management skills that are vital for managerial effectiveness and success are discussed. Strategies for achieving goals through the efforts and performance of others and the unique challenges of managing technical professionals are identified. Trainees identify characteristics of technical professionals and learn how to use MBTI as a tool to understand and manage. Methods for establishing teams in technical environments, managing meetings, establishing individual and departmental goals, coaching and providing constructive feedback, and employee career planning and development are discussed. 1 day
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Making Time to Sell
Are you busy or productive? Are you living and working in a pressure cooker – suffering from information overload? All the selling skills you have are of no use if you do not have enough time to put those skills into practice. Learn to make the best use of your time to get the results you desire. 4 hours
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Managing and Working With Difficult People
Learn how individuals can affect communication patterns and examine the role of power, structure, and tension in work relationships. This interactive course will focus on managing difficult and dysfunctional groups and handling chronic difficult behavior by using progressive discipline. 1 day
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Moving From Operational Manager to Strategic Leader
This two-day program is designed to take the participant to an advanced professional level of leadership. After defining the critical differences between managing and leading, participants will analyze their own leadership style in structuring an effective strategic business plan for their own operation. Eight ways leaders change their world, four basic leadership styles, and the deductive planning funnel will be covered. 2 days
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Negotiating Agreement
This is an interactive course on how to build a business agreement between companies or between individuals. Principles of negotiating, interpersonal skills, negotiation styles, nonverbal communication, and negotiation preparation are just some of the topics presented. Topics address recently identified current events, skills, knowledge and/or attitudes and behaviors. 12 hours
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Negotiating Contracts
This hands-on, interactive workshop provides participants with essential skills and experiences to confidently negotiate business contracts. At the beginning of the course, participants are divided into teams as parties to an ongoing mock contract negotiation process from planning through completion. Practice activities follow each learning segment. 2 days
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Stop Procrastinating Now!
This program helps participants take greater control of their lives, stop procrastinating, and achieve their personal and professional goals. You will learn detailed productivity techniques, organizational skills, and ways to stop the procrastination. You will also learn strategies to efficiently organize, file, and retrieve information and trim the F.A.T. out of your life. 4 hours
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Taking the Conflict Out of Resolution
This highly interactive workshop engages participants in the process of skillfully diffusing an escalated situation using tools such as enhanced listening skills, positive word choices, voice quality and tone as well as body language. Participants will learn to use effective apologies, selective agreement and a 4-step process for reaching agreement. 4 hours
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Teambuilding: An Exercise in Leadership
Course is designed to assist managers and supervisors in learning methods to plan, organize, motivate, set goals, build trust, resolve conflicts, and emphasize the positive with team members. Participants view video segments, participate in/lead large and small group discussions, and get involved in individual and group activities. 2-3 days
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The Technical Professional as Manager
Learn to understand the distinct characteristics of the technical professional. Recognize the four stages in a technical career, learn effective methods of management, and practice the skills of career planning and development. 1 day
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The Performance Driven Leader: Action Tools in Turbulent Times
This leadership experience focuses on how to define the leadership style and techniques needed to make individual contributors into the high performers they need to be in these times of limited resources and unlimited expectations. Topics include how to cut through to the critical results needed; understanding the job performance roles critical to each person in your group; and how to develop action plans for implementing your performance leadership. 2 days
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Time Management
Learn methods and techniques to plan and set goals, deal with procrastination, organize time and priorities, and handle interruptions. Delegation, establishment of group goals and priorities, and how to say “no” to unreasonable demands are also covered. Class exercises and worksheets assist a person in analyzing problem situations and planning for effective use of time for improving job performance. 1 day
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Transformative Supervision
This course is designed to enhance the interactive skills of management staff via transformative perspective. The transformative approach is an empowerment/recognition-based model that has been key in the successful resolution and rectification of highly charged workplace challenges.
1 day
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Working in White Water: Managing Stress
In today’s workplace, tremendous changes in organizational strategies, in the way work gets done, and in the way people work together present new demands and challenges for everyone in the organization. Without personal strategies for dealing productively and positively with change, individuals can become overwhelmed. Participants will focus on eight steps to help them manage the stress and strain brought on by all of the change going on around them. 2 hours
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