Listening Box Responses

​The Listening Box continues to provide a venue for students and staff to share concerns, ideas, suggestions, and comments with the college community. The leadership team is very serious about responding to all concerns. We continue to strive to meet the needs of all our community, students, and staff. We care about our people, our students, and our staff. Please try to be respectful of one another when submitting your specific concerns. The intent of the Listening Box is to provide a tool that encourages and supports growth. To that end, we reserve the right to edit your comments for publication.

Complaints against individuals will not be responded to publicly. If you would like a response, please leave your name and contact information.

October 2018

1. CONCERN:

The water fountain outside the men's restroom in the North Lake College, C building, room number C315 has been out of service since last Fall, 2017. North Lake College is an operating facility and a broken water fountain may impair students learning performance by not allowing students to stay hydrated.     

Please check the water fountain out.

RESPONSIBILITY:  

John Watson, Director of Facilities Services

RESPONSE:

Thank you for bringing this matter to my attention. A number of issues were identified as a result of your comment:

  1. That fountain, and others like it, are becoming obsolete. Parts are very difficult to locate.
  2. The increasing breakdown frequency on that specific fountain location is justification to replace it. Expect approximately 6 to 8 weeks to obtain replacement water fountains.
  3. Most importantly, your comments drew my attention to our workflow management process. A weakness was found in the follow up steps to the original parts investigation and corrective actions. This aspect of our service has been reviewed, with corrective measures taken.

Again, thank you for prompting my attention to a very important set of service corrections needed.


2. CONCERN:

My complaint is about information. I'm new here so I had a lot if difficulties. Students ID, stickers for the car, books, all those information I found out by myself with teachers. I think those information should be given when we are accepted in college.

RESPONSIBILITY:

Marisa Pierce, VP of Student Services and Enrollment; Carole Gray, Dean of Student Affairs


RESPONSE:

Thank you for bringing your concerns to our attention.  We regret that you had difficulties obtaining information during your acceptance to North Lake College.  Although we make every effort to ensure new students are provided the information they need to begin their college experience, there is always room for improvement.

New students who are admitted to North Lake College in person are given the NLC-First Time In College Steps of Enrollment form by an admissions staff member. There are many ways to enroll for college, we are interested to know if you enrolled completely online or through your high school.  If you could provide us this information it will assist us in improving our processes for students who do not register in person.

You can also find this information on our website: https://www.northlakecollege.edu/pages/first-time-students

Again, thank you for sharing your concerns.  Your success here at North Lake College is important to us, please do not hesitate to seek assistance and use the many available resources available to students.


3. CONCERN:

I have heard that there is only going to be 8 weeks science and math classes. My main concern is that I am not going to be able to handle the workload in the short amount of time and the classes will start to affect me emotionally and mentally. So I would like to see more 16 week options for sciences and math. 

RESPONSIBILITY: 

Shawnda Floyd, VP of Academic Affairs

RESPONSE:

Thank you for expressing your concerns about the eight week course implementation across divisions. Please know that research is on your side, in that students who participate in eight week courses succeed with an A, B, or C at higher rates and also persist to the next term at higher rates than their peers who participate in the traditional 16 week format. Our colleagues at Eastfield College have implemented an eight week course schedule and are experiencing similar success.

We understand being fearful of the unknown, however, varying course terms such as 2, 4, 6, and 8 weeks have existed for quite some time at the collegiate level. These varied course terms are often offered during Winter break, May Term, or Summer I and II. As such, we do hope that you will give eight week courses a chance. 

Finally, while it is our goal to implement an eight week course schedule across all academic divisions, we realize there will be exceptions. Even at colleges where eight week has been fully implemented, fully is about 80% of the courses offered.

4. CONCERN:

This is to inform you about the inconvenience faced by the students because of high temperature in some areas in the campus.

On June 13 about 5pm it was very hot in room t-244 and whole t-building. Later I noticed it is hot in the student center also.
The interior climate was not very conducive for learning. I wish I could study and be more productive, but with the heat I just can't.

I am sure you can understand how this can affect the work productivity of the students.
I request you to kindly look into the problem immediately and take suitable action

RESPONSIBILITY:

John Watson, Director of Facilities Services

RESPONSE:

Thank you for providing very specific information to help us correct this problem. Our energy conservation program involves reducing the amount of air conditioning to un-occupied areas based on teaching schedules and usage observations. We now know that T-244 is used for an open lab and evening classes. While the remainder of the 2nd floor is largely empty. Our HVAC system has been re-set to ensure comfort in computer labs used this summer. The Student Life Center HVAC has also been adjusted to improve comfort.

Our goal is to provide a comfortable and supportive learning environment. We apologize for your poor experience and truly appreciate the way you brought this concern to our attention.

5. CONCERN:

There was a man on campus with a loose pitbull and he was chasing after it on Friday. To ensure that staff and students are safe could there be a sign posted dogs should be on lease and well sought after by its owner. Thursday, there were kids on a tricycle learning how to ride in the parking lot close to cars. Please tell police officers to tell people that is not okay because people cars could get scratched and dented. Also, workers that are working on the yard should be mindful of getting to close to cars. People do not want their cars touched and messed up.

RESPONSIBILITY:

Randy Reed, Commander of Police

RESPONSE:

Thank you for contacting the Listening Box about these issues.  The police department monitors issues on the campus that impact students, faculty, staff and visitors.  We will monitor the issues that you have listed to insure a safe environment here at North Lake College.  If you have other needs please contact our office in C204 or call 972-273-3300. You can also find other police resources on our website: https://www.northlakecollege.edu/services/police